Everything you need to know about STILL classes and products
Are the live online classes recorded?
Yes, each live online class will be recorded and released a few days after the live event. The recording is then available to buy in the 'On-demand' section of the website.
If you have bought the live class you will automatically be sent the recording the morning after the live event.
If i buy a live online class and can't make it do i get a recording of the class?
Yes, if you miss the live event you will be sent the class recording the following morning.
How long do i have to watch the recorded classes?
Once downloaded to your device the classes are then yours to keep and watch as many times as you like.
How do i cancel my subscription?
Login to your account and click the 'manage my subscription' on the navigation bar at the top of the page. Any active subscriptions you have will appear, scroll to the bottom of the page and click 'cancel subscription' and follow the steps.
Can i get a refund for a class if i can no longer make it?
Online classes
We can not refund online classes but we are more than happy to swap you to a different class.
Live, in person classes
If you have bought a ticket for a live, in person class but can no longer make it we ask for 48hrs notice for a refund.
How does the 'Studio mix' subscription package work?
At the start of each month (or when you first subscribe) we will send you an email letting you know that your video, materials list, images and anything else that you need for your class are ready for you to collect
All you have to do, is login to your account and download the files.
How does the 'Live and learn' subscription package work?
There are two live classes each month. With this subscription you will receive access to one of those live classes. We will email you the zoom link and materials list a week before the live event.
How does the 'Unlimited Studio' subscription package work?
Each month you get access to two new recorded classes plus over 60 archived classes.
Can i use Ellie's photographs as inspiration for my making own work?
Yes, please do, that's why i share my photos of arrangements and individual flowers with you. I want them to be used 🧡
Do you ship abroad?
We ship worldwide